Refund policy

Returns & Exchange Policy

Thank you for shopping with us! Here at Winter's Motion, we take pride in the quality of our hair products. Please review our policy regarding exchanges and store credit below.

No Refund Policy

All sales are final. We do not offer monetary refunds under any circumstances. However, we are happy to assist you with an exchange or store credit if your order meets the specific criteria outlined below.

Exchange Requirements

If you receive an item that is defective or arrived destroyed in unwearable conditions, you may request an exchange or store credit under the following conditions:

Reporting Period: You must notify us at wintersmotion@gmail.com and provide clear photos of the item within 48 hours of delivery.
Action Window: The exchange process must be initiated within 72 hours of receiving your package.
Condition: Items must be in perfect, original condition. This means the hair must be unopened, unworn, and all original packaging/tags must be intact. We cannot accept items that have been handled, brushed, or installed.

Inconvenience Compensation

We value your satisfaction. If you encounter an issue with your order, we may offer the following at our discretion:

Discount Code: A 40% discount code to be used toward your next purchase.
Complimentary Items: Depending on the situation, we may send a free gift/product from our inventory (excluding the original hair product purchased) as a token of our appreciation for your patience.